Allergy Disclaimer
At Thyme to Gather, we take food allergies and dietary restrictions seriously. We will do our best to accommodate individual needs when notified in advance.
However, please be advised: Our kitchen is not an allergen-free facility.
While we strive to prepare meals safely, we cannot guarantee that our food is free from trace amounts of allergens, including but not limited to: peanuts, tree nuts, dairy, eggs, wheat, soy, shellfish, gluten and sesame.
Cross-contamination may occur despite our best efforts, as our ingredients may come into contact with allergens during preparation, cooking, and handling.
Important notice: Customers with severe or life-threatening allergies are advised to use their own discretion when consuming our food. By ordering from us, you acknowledge and accept this risk.
Please communicate any allergies or dietary needs clearly when placing your order.
Cancellation Policy for Standard Orders
Standard orders (orders of 50 or fewer items):
We understand plans can change. To provide the best service to all our clients and ensure fairness, we have established the following cancellation policy.
Notice Period & Refunds
1) 72hrs+ before pickup or delivery: Full refund of payment, minus any non-refundable fees (e.g., special order items or vendor fees).
2) Within 72hrs of pickup or delivery: Unfortunately, at this point we would have already acquired your ingredients and, for many items, begun preparing. Thus, we unfortunately are not able to issue any refunds within this time period. Thank you for your understanding.
Rescheduling
You may reschedule your order once without penalty if done at least 48hrs+ in advance, subject to our availability. Any rescheduled order must have a new date confirmed upon rescheduling, or it will be considered a cancellation.
Client Responsibility
It is the client’s responsibility to notify us in writing (email, Instagram DM or signed notice) of any cancellation or rescheduling request. Cancellations are not valid until confirmed by us in writing.
Cancellation Policy for Large Orders
Large orders (orders over 50 goodies):
We understand plans can change. To provide the best service to all our clients and ensure fairness, we have established the following cancellation policy.
Notice Period & Refunds
1) 7+ days before pickup or delivery: Full refund of payment, minus any non-refundable fees (e.g., special order items or vendor fees).
2) Within 7 days of pickup or delivery: Unfortunately, at this point we would have already acquired your ingredients and, for many items, begun preparing. Thus, we unfortunately are not able to issue any refunds within this time period. Thank you for your understanding.
Rescheduling
You may reschedule your order once without penalty if done at least 10 days in advance, subject to our availability. Any rescheduled order must have a new date confirmed upon rescheduling, or it will be considered a cancellation. Rescheduling less than 10 days before pick up or delivery may incur additional charges.
Client Responsibility
It is the client’s responsibility to notify us in writing (email, Instagram DM or signed notice) of any cancellation or rescheduling request. Cancellations are not valid until confirmed by us in writing.